8x8 Supervisor Workspace

Supervisor Workspace is a customizable, easy-to-use, intuitive UI to ignite contact center performance with personalized, automated supervisor experiences. 8x8 Supervisor Workspace provides a single pane of glass for monitoring and managing the agents' performance and the contact center's overall efficiency. Available on both desktop and through an intuitive mobile experience, Supervisor Workspace centralizes visibility and actions and provides insights, assistance, and guidance so that contact center leaders can view, monitor, and manage agent and queue activity efficiently.

What sets 8x8 Supervisor Workspace apart from the competition is a unified toolbox that provides a fully integrated component library so that customization can happen with clicks, not code. With a micro frontend design, widgets directly access the source of the data, which can include 3rd party sources such as WFM, CRM, and BI tools. This allows supervisors to consolidate and correlate contact center data with line of business applications, providing a holistic view of company performance and the customer experience.

8x8 Supervisor Workspace is also the ultimate tool for driving superior performance in the contact center, regardless of where agents or supervisors are located. By centralizing visibility and actions and providing insights, assistance, and guidance, contact center leaders can view, monitor, and manage agent and queue activity from any web browser or from an intuitive mobile experience. Supervisors can also quickly change agent status from a non-active state to available. Filters allow users to fine-tune their experience by focusing on specific agents, agent groups, queues, and more. Supervisor Workspace enables leaders throughout the organization—anywhere, anytime, on any device.